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Ecolife Pest Control Refund and Cancellation Policy

Last Updated: October 2023

At Ecolife Pest Control, we strive to provide exceptional pest management services to our valued customers. To ensure clarity and satisfaction, we have established the following Refund and Cancellation Policy. Please read the policy carefully, as it outlines your rights and responsibilities regarding cancellations and refunds.

1. Cancellation Policy

1.1 Customer Cancellation

  • Notice Period: Customers may cancel scheduled services by providing a minimum of 24 hours’ notice prior to the appointment time. Cancellations can be made via phone or email.

  • Cancellation Fees: Cancellations made less than 24 hours in advance may incur a cancellation fee of up to 50% of the service charge. This fee is to cover the costs associated with scheduling and labor.

1.2 Ecolife Pest Control Cancellation

  • Company Initiated Cancellations: Ecolife Pest Control reserves the right to cancel or reschedule any service appointment due to unforeseen circumstances, including but not limited to extreme weather conditions, illness, or other legitimate reasons.

  • Notification: In the event of a cancellation by Ecolife, customers will be notified at least 24 hours in advance and offered the option to reschedule at a mutually convenient time.

2. Refund Policy

2.1 Service Guarantee

  • Ecolife Pest Control is committed to customer satisfaction. If pests return within the service guarantee period specified in your service agreement, we will return to address the issue at no additional charge.

2.2 Full Refunds

  • Eligibility: Customers may request a full refund if they are dissatisfied with the service provided, and if they notify us within 30 days of the service completion. The reasons for dissatisfaction must be explained in detail to facilitate the review of the request.

  • Limitation: Refunds will not be issued if pests re-enter after the service guarantee period has lapsed or if the instructions provided post-service were not followed by the customer.

2.3 Partial Refunds

  • A partial refund may be issued in cases where not all services outlined in the service agreement were completed due to circumstances beyond our control. This determination will be made on a case-by-case basis.

3. Refund Process

  • Requesting a Refund: To initiate a refund request, customers must contact Ecolife Pest Control by phone or email, providing details of the service and the reason for the refund.

  • Review Period: All refund requests will be reviewed within 5 business days of receipt. Customers will receive a notification regarding the outcome of their request.

  • Processing Time: Approved refunds will be processed within 10 business days, depending on the original method of payment.

4. Contact Information

For any questions or clarifications regarding our Refund and Cancellation Policy, please contact us:

5. Conclusion

Ecolife Pest Control is dedicated to serving our customers with professionalism and integrity. We believe that a clear understanding of our policies enhances your experience with us. Thank you for choosing Ecolife Pest Control for your pest management needs.

Please keep a copy of this policy for your records. Your continued patronage signifies your acceptance of these terms.

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